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An award-winning concept

The scheme has received many awards. Find out why Cyclocity has attracted the attention of juries.


Specialised teams

Maintenance personnel, technicians, mechanics… Cyclocity activities bring people together.


Benefits of the service

Find out how Cyclocity contributes to everybody’s well-being.


Cyclocity jobs

Find out about the essential jobs that keep the self-service bikes on the road in good working order, with roles ranging from bike distribution and maintenance to servicing the bike facilities.

How are the bikes distributed at the stations?

Distribution is regulated in two ways. 80% of the process is natural, as users return and take bikes out . The other is through distribution teams who redistribute bikes when stations are full or empty. The teams anticipate busy periods by analysing a range of data including weather forecasts, the rush hour, special events or sales. Users who have an iPhone or an Android telephone can use the "AllBikesNow" application. The application can be downloaded free of charge via the Apple Store and enables bike users to locate the stations and find out the number of available spaces and bikes.

Who are the people that keep the bike scheme running?

Teams are trained to service and maintain the stations and bikes. Bike mechanics and technicians, (who are responsible for maintaining the bikes and terminals), and distribution staff are employed to operate the self-service bike system. These professionals ensure that the stations and bikes are always available and in good working order. Customer service personnel, who are experts at running the Cyclocity scheme, answer users’ queries from 8 am to 10 pm.
469 employees benefit from a fixed-term contract and 394 are full timers.

How do officials on the ground get around?

Bike technicians use utility vehicles or electric bikes equipped with a trailer. Distribution staff use vehicles with a large trailer that can carry up to 20 bikes. The fleet is comprised of electric vehicles and vehicles powered by natural gas. The vehicles which run on natural, town gas represent a saving of 8.8 tonnes of CO2 a year, compared with conventional vehicles. This means that servicing and maintenance work has a low carbon footprint.

How is training provided for staff driving the vehicles?

The teams are specially trained to drive the distribution vehicles. Teams receive environmental awareness training, in order to save fuel to reduce greenhouse gas emissions. By taking a flexible approach, fuel consumption can be reduced by 10%.

How is information about service disruption provided to the teams?

The computer system that operates the terminals and attachment points enables the team to manage subscriptions, bike hiring and to solve some minor faults from a distance. The teams are kept informed in real time of the status of the stations and whether a particular station is full or empty.