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An award-winning concept

The scheme has received many awards. Find out why Cyclocity has attracted the attention of juries.

    Awards  

Specialised teams

Maintenance personnel, technicians, mechanics… Cyclocity activities bring people together.

    Skills  

Benefits of the service

Find out how Cyclocity contributes to everybody’s well-being.

    Benefits  

How does a user find the stations, the bikes and the number of places available?

Users can see how many spaces and bikes are available in nearby stations in real time by looking at the display at the terminals. A map is also available on the service website. Cyclocity stations are often featured on the main maps in partner cities. In the future, iPhone and Android users will be able to connect to the AllBikesNow application. This enables users to check an interactive map of the stations, their position, and obtain information about the availability of the attachment points and bikes, as well as finding out which is the nearest station and the journey time.

How does the anti-theft device work?

An anti-theft device is built into the basket for when the user needs to make short stops. Insert the end of the anti-theft device into the channel provided and remove the key. To release the lock, simply replace the key.

What types of journey is the system designed for?

The self-service bikes have been designed for short journeys in town. The average duration of a bike hire is 20 minutes. The user pays the amount of the subscription and the service cost, if they have exceeded the first half hour of the journey, which is free. The bike stations are located roughly every 300 metres apart, facilitating rapid movement around town.

How can the user find out about the service?

The user can obtain all the information about the self-service bike system by going to the website. The user will find instructions for use as well as various services such as the station map and the availability of places and bikes in real time. He can also recharge his account if he is already a subscriber. The user can also find out details such as journey times. Internet users can subscribe online.
Users can also obtain information from a terminal at the station and a call centre is available which can put you in touch with an operator to answer individual queries.
An iPhone and Android application called "AllBikesNow" has been developed to enable users to find the nearest station, check on bike availability, look at a network map, etc.

How can the user be sure that the bike has been returned properly ?

The attachment point lets the user know when the bike has been properly connected back on the stand. A beep and an indicator light will confirm that return of the bike has been registered. The user can also request a receipt at the terminal or try to hire a new bike. If the terminal shows that the user still has a bike out on loan, then this means that the bike has not been correctly reconnected.

What is the difference between the Cyclocity bike and a bike sold in a shop?

The materials and components chosen are sturdier than those used for a conventional bike, making it more resistant to intensive use (4 to 12 daily hires per bike). For example, the handlebar is 10 times stronger than the maximum strength required by current regulations. In order to avoid vandalism, none of the cables is accessible. The bikes also have a roller braking system for softer, more gradual braking, even in the rain.