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An award-winning concept

The scheme has received many awards. Find out why Cyclocity has attracted the attention of juries.

    Awards  

Specialised teams

Maintenance personnel, technicians, mechanics… Cyclocity activities bring people together.

    Skills  

Benefits of the service

Find out how Cyclocity contributes to everybody’s well-being.

    Benefits  

The supervisor’s watchful eye

(02/03/2012)

The Cyclocity teams use an acquisition and supervision system which enables them to detect any breakdowns or find out, in real time, how full a terminal is. At a glance, supervisors are notified in real time of everything happening across the Cyclocity network. They can add to this information statistical data to anticipate events as far as possible, so guaranteeing the best service to our users.

With its 7 supervisors, the supervisory team ensures every day that the Cyclocity services, deployed in the Paris region and across France, are running smoothly. In this way, they complement the workforce whenever the teams running services in Toulouse, Lyons or Marseilles need backup.

The supervision room, a real high-tech facility, located in the Paris region, has a wall covered with screens which display two dynamic maps of the Vélib’ terminals, as well as maps of other services in France... In real time, the supervisors can view, on two plasma screens, how

full terminals are, and check for any anomalies on the Cyclocity network. The supervisory team serves as the medium for regulation and maintenance. It provides both technical support over the telephone and support to teams on the ground. Agents on the ground are helped by supervisors who keep them informed of the status of the terminals in the geographical area they cover. Thus, agents can respond quickly if a terminal is full or empty, or if terminals have become disconnected for example.

“Every morning, steering tools such as a roadmap are provided to agents on the ground, listing everything which has to be done in their area”, explains Fadi Claudio, Head of Supervision in the Cyclocity Operations Department.

Reports notifying geographical areas where work needs to be done, the nature of maintenance work and how long it is likely to take are provided to sector managers. The supervisory team is also responsible for declaring stolen bikes or bikes which have gone to the repair workshop.