Mediation

The purpose of mediation is to resolve disputes between the users of a service and the company that provides that service by negotiating out-of-court settlements. The role of the mediator for the self-service bicycle rental schemes in France – or Mediator VLS France – is to facilitate a dialogue between customers of the self-service bicycle rental scheme and Cyclocity, the JCDecaux Group subsidiary responsible for operating the rental system. There are several advantages for a customer to appeal to a Mediator rather than to take the matter to court: careful consideration of the complaint and of the specific context and circumstances, impartiality, and the fact that the service is free of charge.
The Mediator VLS France only examines disputes related to self-service bicycle rental schemes in France.